Frequently Asked Questions

Welcome to the Glowix Help Center. Here you’ll find answers to common questions about our products, shipping, returns, and more.
Still need help? Contact us. ullamcorper mattis, pulvinar dapibus leo.

What is Glowix?

Glowix is a beauty and personal care brand committed to high-performance skincare, haircare, and body care made with effective, thoughtful ingredients. Our products are designed to support real skin and hair goals, every day.

Are your products suitable for all skin types?

Yes. Glowix offers solutions for all skin types—normal, dry, oily, combination, and sensitive. We also clearly label each product with suitable skin types and concerns to help you choose the right one.

Are Glowix products safe for sensitive skin?

Absolutely. Many of our formulas are pH-balanced, fragrance-free, and dermatologically tested—making them safe and gentle even for sensitive skin.

Do you test on animals?

Never. Glowix is 100% cruelty-free. We do not test on animals, and we ensure our suppliers follow the same ethical standards.

Are your products vegan or natural?

Many of our products are vegan and made with naturally derived ingredients. Check each product page for details under the “Key Features” or “Ingredients” section.

Where do you ship to?

We currently ship to selected international destinations. Shipping options and rates are calculated at checkout based on your location.

How long does delivery take?

Orders typically ship within 1-2 business days. Standard delivery within Egypt usually takes 2-5 business days. You'll receive tracking information once your order is dispatched.

Can I return or exchange a product?

Yes. If you’re not satisfied, we accept returns within 14 days of delivery, provided the product is unopened and unused. Contact our support team to start the return process.

I received a damaged or incorrect item. What do I do?

We’re sorry! Please contact us within 48 hours of receiving your order, and we’ll make it right—either by sending a replacement or issuing a refund.

How can I track my order?

Once your order ships, you'll receive a tracking link via email or SMS. You can also log into your Glowix account to check your order status anytime.