At Glowix, we strive to ensure that your order reaches you promptly and in perfect condition. Below is everything you need to know about our shipping process, delivery times, and more.
Shipping Locations
We currently ship to all regions within Türkiye. International shipping is not available at this time.
Shipping Providers
Orders are shipped via reliable courier services including Yurtiçi Kargo and Aras Kargo to ensure safe and timely delivery.
Processing Time
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Orders are typically processed within 1-2 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
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Standard delivery within Türkiye: 1-5 business days after dispatch.
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Delivery times may vary depending on your location and external factors such as weather, courier delays, or peak seasons.
Shipping Charges
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Free shipping is offered on orders over a specified minimum (this threshold can be customized by Glowix).
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Orders below the threshold will incur a standard shipping fee, calculated at checkout.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery status online.
Order Issues & Delays
If you experience any delay or issue with your delivery, please contact our support team at info@maplevita.com or call us at +902124387191 / +905333509093.
Incorrect or Incomplete Addresses
Glowix is not responsible for delays or lost shipments due to incorrect or incomplete shipping addresses provided at checkout. Please double-check your information before confirming your order.
Delivery Attempts
Couriers usually make multiple delivery attempts. If a package is returned to us due to failed delivery, additional charges may apply for re-shipping.
Damaged Shipments
If your package arrives damaged, please notify us within 48 hours of receipt with photos and your order number. We’ll work to resolve the issue as quickly as possible.
For any further inquiries about your shipping, contact us at info@maplevita.com. Thank you for shopping with Glowix!